Blog And News

Graham Hill shall be talking 'Gamification' as part of the 2011 European Gift & Prepaid Retreat tomorrow at the Kingsway Hall Hotel in London.

See how social media tools like Twitter and Foursquare can create something out of nothing. KLM used social media to create a new innovative way of reaching their customers and forming a new customer touch point many other airlines choose to ignore.

Graham Hill looks at the principles of effective change management (with the failure of many IT system implementations to drive change, in mind) and how to structure a change project in 5 simple phases.